Monument to Inefficiency

It's good to see that although they lack the wherewithal to provide prescription coverage for students, ASU is committed to making minor bureaucracies as labyrinthe as possible.

Today I received notification that a book I'd requested from Interlibrary Loan for my ultimate boss had arrived. Fantastic! When I went to collect the book, ILL guy told me that I had a $10 charge for a previous overdue ILL item that would need to be paid before I could check this one out, and sent me to billing. Billing lady told me that I could only pay cash for the fine, and sent me to the library ATM. Library ATM told me I could not withdraw any money. I told billing lady that I would get cash at the student union. Student union ATM gave me cash, and Starbucks barista gave me a refreshing coffee beverage. Back at the library, billing lady told me I would need exact change to pay my $10, and sent me to the copy center. Copy center guy could only give me fives and ones as change. I foisted off the ones on billing lady and got my receipt showing that I was back in the library's good graces. Back at ILL, ILL guy couldn't check out my book because my patron record was still open over in billing, so he had to pop over and ask them to close it. Then I finally got to walk out of the place with my book.

To recap: ILL, billing, ATM, billing, student union, billing, copy center, billing, ILL. I can hardly believe that they hate overdue-book-hoarders that much. Is this what the library employees do to entertain themselves on slow days? Seriously, is this some kind of joke?